Customer Experience
Customer Service Excellence
Service standards and behaviours for frontline teams.
- Level
- Foundation
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Self-Paced
Pricing on requestView course
Carnelian Academy catalogue
Courses built for working professionals and corporate teams.
Programs are available as online learning, live virtual delivery and corporate cohorts. Corporate pricing, cohorts and custom curricula are agreed in a written proposal.
11 courses in Customer Experience
Customer Experience
Customer Experience Management
Designing and governing experience across the customer lifecycle.
- Level
- Advanced
- Duration
- 8 hours
- Modules
- 6 modules
- Delivery
- Virtual
Pricing on requestView course
Customer Experience
Complaint Handling
Turning complaints into retained customers.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Service Recovery
Recovering trust after service failure.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Call Center Excellence
Quality, tone and efficiency in contact centres.
- Level
- Foundation
- Duration
- 6 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Customer Experience
Customer Communication
Clear, respectful customer conversations.
- Level
- Foundation
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Customer Journey Mapping
Mapping journeys and fixing the moments that matter.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Customer Experience
Service Culture
Embedding service behaviour beyond the frontline.
- Level
- Advanced
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course
Customer Experience
Difficult Customer Management
De-escalation and boundaries under pressure.
- Level
- Intermediate
- Duration
- 3 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Customer Loyalty
Retention drivers and loyalty economics.
- Level
- Intermediate
- Duration
- 4 hours
- Modules
- 4 modules
- Delivery
- Self-Paced
Pricing on requestView course
Customer Experience
Digital Customer Experience
Service quality across digital channels.
- Level
- Intermediate
- Duration
- 5 hours
- Modules
- 5 modules
- Delivery
- Virtual
Pricing on requestView course